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Assurance Services

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Assurance Services are Independent Professional Services that improve information quality or its context. The major purpose of assurance services is to provide independent and professional opinions that improve the quality of information to management as well as other decision makers within an entity.

The types of assurance services we provide include

Internal Audit

 

How can we support and assist you

Internal Audit

Internal auditing refers to an assessment activity managed within a corporation as a check to the entity. Its main function is to monitor control within the corporation.

The depth and goals of internal audit vary widely and depend on the volume and structure of the company and the requirements of its administration. Ordinarily, the importance of internal auditing can be seen by one or more of the following:

  • Implementing and monitoring of sufficient internal control. It is the duty of management that demands proper attention on a permanent basis. As internal auditors we will determine the scope of our work with the board of Directors for reviewing controls, monitoring their function and suggesting improvements to the company.
  • Inspection of monetary and operational information. This may include review of the means used to recognize, determine, categorize and report such information and inquiry into individual items as well as in depth testing of balances, transactions and procedures.
  • Review of the economy, effectiveness and efficiency of operations including non-financial controls of the corporation.
  • Review of fulfillment of laws, regulations and other external requirements and compliance with administration policies and commands

We discuss and agree upon the audit scope from the beginning of the engagement in liaison with you.

To carry out our work professionally and diligently we are obliged to acquire a solid understanding of your business, this means mapping your business cycle and processes and flowcharting your activities. This allows us to quickly identify weaknesses in internal controls and potential bottlenecks in the flow of your work.

We can do a full internal audit that covers your entire business cycle or if you wish we can focus on specific areas such as

  • The revenue cycle; we would be looking across departments including sales, marketing and customer care
  • The expenditure cycle; again our focus would be cross departmental and would include finance, treasure and general operations
  • The Capital expenditure cycle; with a focus on how decisions are made, including authorizations, budgeting and monitoring of Capex (capital expenditure)
  • Human Resources with a focus on hiring practices, staff development, staff practices, organizational culture and norms, staff perceptions including ethical behavior and corporate governance

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Specific Engagements

Revenue Assurance
Revenue Assurance is the work effort to ensure that processes, practices, and procedures maximize revenues. It is end-to-end, crossing all departmental boundaries. It involves completeness, accuracy, and timeliness of data.

Revenue Leakage is revenue that has been earned, but lost on its way to the corporate wallet. Revenue leakage can take the form of services that have been provided but are being under-billed or un-billed, or misapplied credits and adjustments. Examples range from customers who are getting free service to incorrect pricing levels so that customers are receiving services at cost or lower than cost.

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Risk Management

The process of analyzing exposure to risk and determining how to best handle such exposure. It involves making a risk assessment against the company’s tolerable risk appetite and implementing controls designed to mitigate those risks.

Risk Management runs across all levels of service or production and across all departments. Risks can be identified at the strategic and/ or operational level. Risks are broadly defined as the events that may occur which would cause the company to be unable to achieve its objectives.

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Business Continuity Management

The risks that may threaten your organization by disrupting your business processes. Another way of putting it would be “disaster recovery”. Business Continuity Management means ensuring the continuity or uninterrupted provision of operations and services. Business Continuity Management is an on-going process with several different but complementary elements. It is a comprehensive process that includes disaster recovery, business recovery, business resumption, and contingency planning.

BCM Provides a framework for building resilience and the capability for an effective response and safeguards the interests of an organization's key stakeholders, reputation, brand and value creating activities.

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Corporate Governance and Organisational culture

We can assess and help implement an appropriate structure of Corporate Governance.

Corporate Governance is defined as the way the board manages the business of the firm, the rules and policies by which business is operated or the way that power is exercised in a corporate entity.

Commonly accepted principles of corporate governance include:

  • Rights and equitable treatment of shareholders
  • Interests of other stakeholders
  • Integrity and ethical behavior
  • Disclosure and transparency

Issues involving corporate governance principles include: internal controls and internal auditors, the independence of the entity's external auditors and the quality of their audits, oversight and management of risk, oversight of the preparation of the entity's financial statements, review of the compensation arrangements for the chief executive officer and other senior executives, the resources made available to directors in carrying out their duties, the way in which individuals are nominated for positions on the board and dividend policy.

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Change Management

Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects, including:

  • adapting to change
  • controlling change, and
  • effecting change.

Change management means defining and implementing procedures and/or technologies to deal with changes in the business environment and to profit from changing opportunities. Successful adaptation to change is as crucial within an organization as it is in the natural world. Just like plants and animals, organizations and the individuals in them inevitably encounter changing conditions that they are powerless to control. The more effectively you deal with change, the more likely you are to thrive. Adaptation might involve establishing a structured methodology for responding to changes in the business.

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Fraud Management

We can advise and assist management to implement a processes for responding to and dealing with possible fraud. The Fraud Risk Management Plan will outline the methodology by which fraud can be identified, analysed and assessed as well as the monitoring and review process.

The objective of such a policy is the control of fraud within the organisations framework, and includes the risk management of fraud, communication and reporting of suspected fraud within the organisation, training and awareness for staff.

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Due Diligence

Due Diligence is the performance of an investigation of a business or person, or the performance of an act with a certain standard of care. It can be a legal obligation, but the term will more commonly apply to voluntary investigations. A common example of due diligence in various industries is the process through which a potential acquirer evaluates a target company or its assets for acquisition.

In business transactions, the due diligence process varies for different types of companies. The relevant areas of concern may include the financial, legal, labor, tax, IT, environment and market/commercial situation of the company.

Due diligence we engage in are of a legal, financial and/or IT nature with the aim of

  • Enhancing understanding of the target business
  • Assisting buyers identify and understand critical factors to make informed acquisition decisions
  • Help pricing decision

Traditional Due diligence centres around legal and financial for business acquisitions but lately IT due diligence has been gaining momentum. Not only does IT often count among the largest capital and operational expenditure items, the owners of a business must also find better ways of deriving value and leverage from IT assets, because purchasers

  • need confidence that the IT assets supporting the business are up to the task.
  • need to have a clear view of any IT investment required to maintain the EBIT of the business being purchased and factor these costs into their calculations and negotiations.

Vendors need to secure the best possible sale price. Identifying and then mitigating or addressing IT issues with transaction relevance reduces purchaser risk which supports a grater sale price.

Vendors and purchasers both need to minimise the impact of the sale and transition process on business operations.

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Compliance Reviews

The purpose of a compliance program is to minimize the risk of breaches with the law and regulations.

We undertake independent investigation, but may also rely on the work of the company’s internal and/or external auditor. The scope of the work depends on the matters we agree with you.

Types of Compliance we can undertake include

  • CySEC - Compliance with the Investment Services and Activities and Regulated Markets Law of 2007 for CIFs
  • Occupational Health and Safety
  • Labor laws – HR issue
  • Money laundering
  • Environmental – carbon and pollution emissions

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